General Policy
We want you to be completely satisfied with your purchase. Our returns and refunds policy has been crafted to ensure compliance with the Malaysian Consumer Protection Act 1999 and to provide a fair and transparent process for our customers.
- No cash refund for a “change of mind.” We do not offer cash refunds for products if you simply change your mind after receiving your order. However, we may offer store credit or exchanges on a case-by-case basis, subject to the conditions outlined below.
- Store credit/exchanges only: For returns requested due to reasons other than product defects or errors on our part, we may offer store credit or an exchange for a different item of the same or higher value (with the price difference paid by the customer).
- Return period: All return requests must be submitted within [7] calendar days from the date of delivery.
Exceptions and Legal Guarantees
Under the Consumer Protection Act 1999, you are entitled to a full cash refund, replacement, or repair for the following issues:
- Defective or damaged items: If you receive a product that is damaged, broken, or has a manufacturing defect, you are entitled to a full refund or a replacement.
- Product not as described: If the product you receive does not match the description, images, or specifications shown on our website, you are entitled to a full refund.
- Incorrect item: If we shipped the wrong product to you, we will replace it with the correct item at no additional cost or issue a full refund.
Return Conditions
To be eligible for a return, the following conditions must be met:
- The item must be in its original, no open, unused condition with all original packaging, tags, and accessories intact.
- You must provide a valid proof of purchase, such as your order number or receipt.
How to Request a Return
To initiate a return, please follow these steps:
- Contact our customer support team at Contact.
- Provide your order number and a detailed explanation of the reason for the return.
- Include photographic or video evidence if the item is defective, damaged, or incorrect.
Return Shipping
- For defective or incorrect items: The customer will be responsible for the cost of return shipping.
- For other returns (store credit/exchange): The customer will be responsible for the cost of return shipping.
Processing Refunds and Exchanges
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your request.
- For approved refunds, the refund will be processed and credited to your original payment method within [7] working days.
- For approved exchanges or store credit, our team will assist you with the next steps.